FAQ

What payment methods do we accept?

We accept debit card, Visa, MasterCard, Discover, American Express, and PayPal.

How long will my order take to arrive?

Please allow 3-10 business days for your order to arrive. Your order will be shipped so please have your shipment tracking information with you. Once your order has been shipped, it’s no longer CliMats responsibility. To avoid missed delivery, please track your shipment accordingly.

If we don’t have your custom floor mats in stock at the time you place your order, we will notify you and total amount will be refunded using the original method of payment.

*Delivery time includes processing and delivery. Express delivery will ship the same day on orders placed before 12pm (EST). Signature required on all orders. Shipping to remote locations may take longer.

Can I cancel my online order?

We immediately start to process your order as soon as it’s placed. There isn’t a delay that allows us time to cancel or change orders once they’re submitted. We apologize for any inconvenience. If you need to make changes, please wait to receive your order and make any returns at that time.

Can I get a gift box with my order?

No need to shop for gift wraps. We offer gift boxes in variety of sizes for only $9.99. Our boxes are 100% recyclable.

At the time of check out, select the check box to indicate gift box purchase.

Can I ship my order to another address?

Yes, orders can be shipped to a different address than the billing address. After you enter your billing address during checkout, you’ll have the option to enter a new shipping address.

Return Policy

Click here for information on Return Policy. Do you want to begin a return? Click here.

Warranty terms

Click here for information on Warranty Return. Do you want to begin a Warranty Return? Click here.