FAQ

We accept debit card, Visa, MasterCard, Discover, American Express, and PayPal.

Please allow 2-3 business days for your order to arrive. Your order will be shipped so please have your shipment tracking information with you. Once your order has been shipped, it’s no longer CliMats responsibility. To avoid missed delivery, please track your shipment accordingly.

If we don’t have your custom floor mats in stock at the time you place your order, we will notify you and total amount will be refunded using the original method of payment.

*Delivery time includes processing and delivery. Express delivery will ship the same day on orders placed before 12pm (EST). Signature required on all orders. Shipping to remote locations may take longer.

We immediately start to process your order as soon as it’s placed. There isn’t a delay that allows us time to cancel or change orders once they’re submitted. We apologize for any inconvenience. If you need to make changes, please wait to receive your order and make any returns at that time.

No need to shop for gift wraps. We offer gift boxes in variety of sizes for only $9.99. Our boxes are 100% recyclable.

At the time of check out, select the check box to indicate gift box purchase.

Yes, orders can be shipped to a different address than the billing address. After you enter your billing address during checkout, you’ll have the option to enter a new shipping address.

Click here for information on Return Policy.

Click here for information on Warranty Return.

If you don’t see the option for your car make and model, it means we are out stock. However, new shipment arrives every months so please check back with us for availability for your specific model.

Given the popularity of some cars – we sell out faster than the others. Please check back with us as new shipment arrives every 2 months.

CliMats are laser measured and designed to custom fit every model uniquely thus providing complete protection covering not only the floor but also the side panels.

We are Canadian based company but our manufacturing is in China under our manufacturing quality control and guidelines.

CliMat are made of natural environmental grade PU+EVA+anti-slip fabric material, all the three layers are environmental friendly material with no odor even under extreme temperatures, 100% waterproof providing complete protection against snow, salt, mud, spills, etc.

Please refer to our ‘Warranty terms”